Q1. What is Chordiant Decision Management?
Chordiant decision management in short CDM, is a suite of business applications which drive intelligent customer interactions. It is a part of chordinat customer experience solutions and services. It combines perdictions of likely customer behaviors with business rules for customer experience strategies. Enables highly effective "Next Best Activity" recommendations during inbound and outbound interactions. Comparises a suite of active decision management offerings. Helps to develop relationship management strategies.
Q2. What are the different components of CDM product suite?
CDM product suite consists of the following components.
- Predictive Analytics Director ( PAD )
- Strategy Director ( SD)
- Data Preparation Director ( DPD )
- Deployment Manager( DMa )
- Database Decisioning Service ( DDS )
- Campaign Management Decisioning Service ( CMDS )
- RealTime Decisioning Service ( RTDS )
- Interactions Service ( IS )
- Adaptive Decisioning Service ( ADS )
- Recommendation Advisor ( RA ) Decision Monitor ( DMo )
Q3. What is Predictive Analytics Director?
The Predictive Analytics Director ( PAD ) mines data to develop predictive models. Features of PAD are listed below
- Business oriented
- Highly automated production capability
- High predictive power and capability
Q4. What is Strategy Director?
The Strategy Director ( SD ) designs sophisticated multi-issue interaction strategies. Features of SD are listed below
- Business oriented
- Holistic view of customer interactions
- Seamlessly combines predictions, rules and strategies
Q5. What is Data Preparation Director?
The Data Preparation Director ( DPD ) prepares and combines customer data tables for predictive analysis. Features of DPD are listed below
- Business oriented data manager
- Improves model effectiveness and accuracy
Q6. What is Deployment Manager?
Deployment Manager ( DMa ) is a gate keeping tool to manage, monitor and safeguard the production decision making environment Features of SD are listed below
- IT oriented
- Includes versioning of all repository items
- Tools for real-time decision and projects
Q7. What is Database Decisioning Service?
Database Decisioning Service ( DDS ) enables batch decisioning. It offers ability to generate decisions based on custoemr data in database and flat files. Features of DDS are listed below
- IT oriented
- Wizard based
- Numerous decisions in one go
- Uses decision logic deployed by strategy director
Q8. What is Campaign Management Decision Service?
Campaign Management Decision Service ( CMDS ) is used to create and configure campaigns for Chordiant Marketing Director ( CMD ). It is an extension of the batch decisioning conducted using DDS.
Q9. What is Real-Time Decisioning Service?
The Real-Time Decisioning Service ( RTDS ) supports real-time, synchronous and asynchronous decision logic extension. Features of RTDS are listed below
- J2EE compatible
- Provides the facility for collecting data through data adapters
- Support for customer input and output data objects
Q10. What is Recommendation Advisor?
Recommendation Advisor ( RA ) provide call center agents with "Next Best Action" recommendation.
- Can be used as a standalone desktop or integrated with other desktops.
- Build on top of RTDS.
Q11. What is Interaction Service?
Interaction Service ( IS ) provide a persistence layer that enables real-time reporting of decision history and interaction data. Features of IS are listed below
- J2EE application
- Is integrated into RA
Q12. What is Adaptive Decisioning Service?
Adaptive Decisioning Service ( ADS ) establishes customer preferences without a pre-collected set of historic data. Features of ADS are listed below
- J2EE application
- Uses JMS for communication with the RTDS
Q13. What is Decision Monitor?
The Decision Monitor ( DMo ) automatically logs and stores decision in a monitoring database It includes the data on which the decisions depends as well as subsequent customer behaviors. Features of DMo are listed below
- Business oriented
- Out of the box reports.
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